Shipping policy

Shipping Policy

Last updated: 17 July 2026

Sweepertec is a trading division of Brush Technology Limited.

This Shipping Policy applies to goods purchased through the Sweepertec website.

Delivery areas

Online delivery is currently available to:

  • England and Wales;
  • Isle of Wight;
  • Isles of Scilly;
  • Scotland; and
  • Northern Ireland.

Online pallet delivery is also available to eligible Jersey and Guernsey postcodes, as described in the Channel Islands section below.

Available delivery services and charges are calculated at checkout according to the delivery address, the products ordered, the quantity ordered and the freight service required.

Republic of Ireland

Pallet delivery rates for the Republic of Ireland have been prepared, but online checkout for the Republic of Ireland is not currently active.

Please contact info@sweepertec.com before ordering if you require delivery to the Republic of Ireland. We can confirm availability, delivery cost and the applicable VAT or cross-border tax treatment before accepting your order.

Channel Islands

Online pallet delivery is available for eligible Micro-class orders to Jersey postcodes JE1–JE5 and Guernsey postcodes GY1–GY8 at a fixed freight rate of £152.81. Any applicable taxes or other charges will be shown separately at checkout.

The following locations are treated by Palletline as Price on Application (POA) and are excluded from the standard online Channel Islands rate:

  • Alderney — GY9;
  • Sark — GY10; and
  • Herm — GY1 3HR.

Herm forms part of the wider GY1 postcode area. The exact postcode GY1 3HR is excluded so that other eligible GY1 addresses can still receive the standard Guernsey rate.

Please contact info@sweepertec.com before ordering for Alderney, Sark or Herm. We will obtain and confirm an individual delivery quotation before accepting the order.

Other international and offshore destinations

Online delivery is not currently configured for:

  • European destinations outside the Republic of Ireland;
  • Isle of Man; or
  • other international destinations.

Delivery to these locations may be available by manual quotation or customer-arranged collection, subject to our agreement.

Please contact info@sweepertec.com before placing an order.

Shipping charges

Shipping charges depend on factors including:

  • Delivery postcode or region;
  • Product size and weight;
  • Number of products ordered;
  • Whether parcel, single-pallet or double-pallet freight is required;
  • Island or remote-area charges; and
  • Any additional delivery service agreed with us.

The shipping charge applicable to your order will be shown at checkout before payment.

VAT will be applied to shipping charges where required and will be shown as part of the checkout total.

Brush Marker delivery

The Brush Marker is normally sent as a parcel rather than by pallet freight.

When ordered by itself, the Brush Marker has a flat £20 Standard Delivery charge within the UK delivery areas supported by the website.

When a Brush Marker is ordered together with a palletised Sweepertec product, the applicable pallet freight charge will be calculated at checkout. The Brush Marker does not increase the pallet quantity band, and no separate £20 parcel charge is added.

Order processing

Orders are processed during our normal working days, Monday to Friday, excluding public holidays in England.

Processing and dispatch times depend on:

  • Stock availability;
  • Product configuration;
  • Whether assembly or finishing is required;
  • Whether the product is manufactured or prepared to order; and
  • Carrier availability.

An estimated dispatch or delivery timeframe may be shown on the product page, during checkout, in the order confirmation or provided separately by us.

Please contact us before ordering if delivery by a specific date is essential.

Delivery timeframes

Delivery dates and times are estimates unless we expressly confirm a guaranteed delivery service in writing.

For consumer purchases, unless a different delivery period has been agreed, goods will normally be delivered without undue delay and within 30 days after the contract is formed.

Delivery times may vary depending on the product, destination and carrier service.

Parcel deliveries

Smaller products may be delivered using a parcel carrier.

Tracking information may be provided where supported by the carrier.

A signature, photograph or other proof of delivery may be required.

Pallet and large-item deliveries

Most Sweepertec products are large, heavy and unsuitable for standard parcel delivery. These products are normally delivered using a pallet freight service.

Unless otherwise agreed:

  • Delivery is made to a safe and reasonably accessible point at the delivery address;
  • Delivery does not include assembly, installation or positioning of the goods;
  • The carrier is not responsible for moving goods through buildings or across unsuitable ground;
  • The delivery address must be accessible to an appropriate commercial vehicle; and
  • The customer must provide suitable unloading arrangements where these are required.

Please tell us before dispatch about any delivery restrictions, including:

  • Narrow roads, entrances or gateways;
  • Vehicle weight, height or width restrictions;
  • Low bridges or overhead obstructions;
  • Security gates or controlled access;
  • Restricted delivery times;
  • Soft, sloping or uneven ground;
  • Sites requiring advance booking, induction or permits; or
  • The absence of suitable unloading equipment.

Where delivery cannot be completed because access restrictions or unloading requirements were not disclosed, reasonable storage, return or redelivery costs may be charged.

Delivery contact details

Please provide an accurate delivery address, telephone number and email address when placing your order.

Sweepertec or the carrier may use these details to:

  • Arrange delivery;
  • Confirm access or unloading arrangements;
  • Provide tracking information; or
  • Contact you if a delivery problem occurs.

Incorrect or incomplete contact or address information may delay delivery.

Receiving and inspecting your delivery

Please inspect the goods and packaging as soon as reasonably possible after delivery.

Where visible damage is present:

  • Record the damage on the carrier’s delivery document where possible;
  • Take photographs of the product, pallet and packaging;
  • Retain the packaging; and
  • Contact us promptly at info@sweepertec.com.

Please include your order number and a description of the damage or shortage.

Business customers should report visible transit damage or shortages within two working days where reasonably possible. This allows us to investigate the matter with the carrier promptly.

This requested reporting period does not limit a consumer’s statutory rights.

Missed or failed deliveries

You are responsible for ensuring that:

  • The delivery address is correct;
  • Someone is available to receive the delivery;
  • The delivery site is safe and accessible; and
  • Any required unloading facilities are available.

Where delivery fails because:

  • Nobody is available;
  • The address is incorrect or incomplete;
  • Access restrictions were not disclosed;
  • Required unloading facilities are unavailable; or
  • A correctly supplied delivery is refused,

we may charge the reasonable costs of storage, return carriage and redelivery.

We will explain any additional charge before arranging another delivery.

Split deliveries

We may deliver an order in more than one consignment where products require different carriers or where this allows part of the order to arrive sooner.

You will not be charged additional shipping solely because we choose to split an order, unless this has been agreed with you.

Collection

Collection from our premises may be available by prior agreement.

Our collection address is:

Sweepertec
Brush Technology Limited
3 Throckley Industrial Estate
Westway Industrial Park
Throckley
Newcastle upon Tyne
NE15 9EW
United Kingdom

Do not travel to collect an order until we have confirmed that it is ready.

The person or carrier collecting the goods must:

  • Provide the order number;
  • Use a suitable vehicle;
  • Provide suitable load restraints; and
  • Follow our site safety instructions.

Delivery risk

For consumer purchases where we arrange the carrier, the goods remain at our risk until they come into the physical possession of the consumer or a person identified by the consumer to receive them.

Different risk arrangements may apply where a customer independently appoints their own carrier or where goods are purchased by a business. These arrangements are covered by our Terms of Service or agreed quotation.

Delivery delays

We will not be responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather;
  • Road closures;
  • Carrier disruption;
  • Industrial action;
  • Vehicle breakdown;
  • Power or systems failure;
  • Restricted site access; or
  • Other exceptional events.

Where a significant delay occurs, we will contact you where reasonably possible and explain the available options.

Nothing in this section limits a consumer’s statutory rights where goods are not delivered within an agreed or legally required timeframe.

Lost deliveries

Please contact us if:

  • Tracking shows an order as delivered but it has not been received; or
  • The order has not arrived within the expected timeframe.

We will investigate the matter with the carrier and advise you of the next steps.

Returns

Return delivery costs, collections and arrangements for faulty or unwanted goods are covered by our Returns and Refund Policy.

Please contact us before returning any product.

Contact us

For delivery enquiries, contact:

Email: info@sweepertec.com
Telephone: +44 (0)191 229 1666